As our world becomes increasingly connected, being able to provide bilingual answering services ensures you stay ahead of the competition. Posh is a live answering service provider that offers bilingual virtual receptionists to our clients. We have seen the many benefits that businesses experience by working with us and we want to inform others of these benefits too. This article is designed to help you understand the various reasons why you should hire a bilingual virtual receptionist and how doing so can increase your business and help it grow.
Benefits of Hiring a Bilingual Virtual Receptionist
Offering bilingual answering services can open up a host of opportunities for your business. By offering this live answering service, you can expect to expand your customer base, increase customer satisfaction, cultivate customer loyalty, and save money and time.
Expand Customer Base
Consider for a moment that you are someone looking to hire legal services in California, but you only speak Spanish. Imagine the frustration you would experience repeatedly calling law offices only to be turned away because you can’t communicate with them. Instead of missing out on this opportunity, a bilingual virtual receptionist would help you take on their case and increase revenue.
Even if you just offer products or services to individuals in the U.S., the 2020 census revealed an increase in individuals with diverse ethnic backgrounds. In fact, the Hispanic population alone increased by 23%. So by not providing bilingual assistance, you can quickly exclude an entire social group from your customer base.
In order to find long-term, sustainable success, it is important that your business makes a concerted effort to embrace diversity and inclusion—starting with expanding your customer base.
Increase Customer Satisfaction
Hand-in-hand with a more extensive customer base comes an increase in customer satisfaction. For some individuals, learning English and communicating in English is a struggle. Oftentimes, individuals whose native language is not English feel misunderstood brushed aside, and embarrassed. By offering a bilingual live answering service, you are demonstrating to your customers that you care about them and that they are important.
As a result, this increases customer satisfaction with your business and ultimately increases your business reputation. Helpful, considerate, and attentive businesses are lauded by customers and often find an increase in business.
Cultivate Customer Loyalty
In addition to increasing customer satisfaction, offering a bilingual virtual receptionist can cultivate an environment of loyalty. When your customers feel listened to, appreciated, and understood, they are more likely to use your services again in the future. This loyalty has a significant impact on your business by providing you with repeat customers, positive reviews, word-of-mouth recommendations, and more.
Save Money and Time
Not only does a bilingual live answering service have a social impact, but it also has a fiscal impact. A virtual receptionist is a lot cheaper than hiring an in-house receptionist. Instead of spending time, money, and resources on putting out ads for a bilingual receptionist, interviewing, and paying a salary and benefits, you simply pay a low monthly price to receive the same high-quality service. Most US-based answering services offer services per minute spent on your account. If don’t get a lot of calls this can result in only spending $54 a month—significantly less than hiring someone in-house.
Utilize Posh as Your Bilingual Virtual Receptionist
At Posh, we want to help you reach new customers, make a good impression, and cultivate a sense of loyalty in your customers. We are a US-based answering service offering bilingual virtual receptionists to every one of our clients. Discover how you can expand your business and make an impression by partnering with Posh.
Call us at (833) 438-7674 or go online to learn more about our bilingual services.
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