Today, we are spending a significant amount of time on the phone. But casual talking is different from speaking with a client. You must maintain a professional tone and pitch correctly to ensure your customer leaves the call satisfied and happy. After all, an unhappy customer can be a loss of a big business opportunity
So, what can you do to improve customer service on the phone? Read this post to explore some great tips!
Always Answer the Phone
One of the most annoying things for customers is to hang up the call without being answered. An unanswered call gives the feeling of being unnoticed, reducing customer satisfaction to a great extent.
If you don't want to lose important business opportunities and enhance customer service, attend to every call ringing in your office. Be responsible for answering the phone. Never ignore a customer calling you, just like you don't ignore a client visiting your store. Hence, hire a 24/7 virtual receptionist service from a reputed provider like Posh.
Maintain a Professional Tone
When you are on the phone, your customers cannot see you. All they listen to is your voice and tone. Hence, it is vital to maintain a professional voice and tone on the phone while speaking to your callers.
Show enthusiasm and interest to every customer. It makes them feel valued, and when your customers hear you smiling on the phone, it increases their satisfaction.
Practice Sound Phone Etiquette
It is an obvious practice, but following basic telephone etiquette is the key to enhancing customer experience. Avoid long hold times and answer calls quickly. Always provide your customers with the best solution to their problems.
If your customer calls you, it means they are looking for a solution, and nothing is more frustrating than waiting long on hold. Create an impression and immediately communicate with your caller.
Try to Solve Their Problem
A customer calling you is looking for support and a solution to an issue. You must come across as competent to your callers along with being sympathetic. Being rude or unclear can damage your business reputation. Always address your customer's queries and consider their feelings.
Direct Them to Relevant Departments
Every caller has a different purpose and varying issues to be addressed. You may not be able to solve all their queries. Hence, it is best to direct them to the right department so that they gain the right solution for their problem quickly.
The Solution to Deliver Best Customer Service – Hiring Posh's Virtual Receptionist Service
It is not feasible for you and your staff to be available to answer every call ringing in your center. Also, if you are answering calls yourself, you won't be able to focus on other vital business tasks. Posh offers live receptionist services for all types of businesses and ensure to deliver top-notch customer service. We also provide virtual receptionist app support to let you efficiently serve your customers. Contact us to get started today.
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