With the numerous benefits of answering services, it is no wonder that businesses are transferring to this type of customer service. Many small businesses don’t believe that a 24-hour live answering service is within their reach or their budget, but that couldn’t be further from the truth. At Posh, we believe that high-quality virtual receptionists should be accessible for any size of business. That is why we offer answering services for businesses. With our help, your business can grow and thrive.
Answering Service for Small Business
In today’s modern world, virtual receptionists are becoming more commonplace. And in most cases, you can’t even tell a business is using an answering service because these services can handle incoming calls, make outbound calls, perform administrative work, and capture leads. For many small businesses, a virtual receptionist is a cost-effective alternative to an in-house receptionist or administrative assistant.
How A Virtual Receptionist Can Help a Small Business
There are a number of ways that virtual receptionists can help a small business, but the most common reasons include increased productivity, streamlined communications, a boost in revenue, and the ability to offer a superior customer service experience.
Increase Productivity
Have you ever been hard at work on taxes, working with a customer, or in the middle of a project, only to be interrupted by a phone call? With a virtual receptionist, you don’t have to worry about being interrupted ever again. If you don’t have time to answer a call, the call will be directed to your answering service. This allows you to focus on the task at hand or finish speaking with your current customer. Then, once you have time, you can review the call log that details any missed calls or messages.
Streamline Communications
How calls are transferred and where they are directed are important. You don’t want your customers bouncing from department to department waiting for their questions to be answered. Instead, you can rely on your virtual receptionist to answer calls, address their questions, schedule appointments, or direct the call to the correct person. Once the call is complete, you will receive a message (through e-mail or text) that captures the call information. With their help, a call will never go unanswered, and a customer will always be helped in a timely manner.
Boost Revenue
A live answering service can increase your revenue by reducing your expenses and increasing the number of qualified leads. An answering service for small businesses can greatly reduce the amount of money spent on wages and benefits. Instead of spending an hourly wage or salary with benefits, you provide excellent customer service at a fraction of the cost. With a virtual receptionist, you only spend money on the number of minutes they spend on your accounts. Similarly, a virtual receptionist eliminates missed calls, allowing you to increase business and provide services to your customers.
Offer Superior Customer Experience
Depending on the company you employ, they can provide 24-hour live answering services. This increases the number of calls that are answered outside of business hours—ensuring that you have the maximum number of clients. In addition, receptionists are trained to provide warm, welcoming, and kind assistance to anyone calling. The customer is always a priority, and with the right virtual receptionist, the customer can tell.
Try Posh’s Answering Service for Small Businesses
Posh is a virtual receptionist company that offers 24-hour live answering services to any size business. Our staff is highly qualified and trained to provide your customers with superior service. We ensure that all calls are answered and after every call, we send a message capturing the call information. That way when you have time, you can reach out to your customers. At Posh, we believe that quality virtual receptionists should be within reach for all small businesses. That is why our services are half the price of our competitors.
Are you ready to launch your business’s success? Contact us today to get started with a free trial.
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